Questions about an integration go to Dotfile support, by email or through your usual contact.
Contact
Write to [email protected]. Workspaces with a shared Slack channel can raise the request there instead.
Supporting information
A report that identifies the workspace and the exact request is investigated directly. One that does not is answered with a request for these details first. Include:
| Information | What to provide | Example |
|---|---|---|
| Workspace name | Shown in the console nav bar. Where several workspaces exist, name the one the request concerns. | Dotfile |
| Workspace id | The first path segment after console in the console URL, as in https://app.dotfile.com/console/40d048f9-.../cases. | 40d048f9-67b1-448a-90bc-46244a1e65eb |
| The request | Method, endpoint, headers, query parameters and body, as sent. Redact the API key and any credentials. | POST /v1/cases with its body |
| The response | Status code, headers and error message, as returned. | 400 and the JSON error body |
| Object identifiers | The case, entity or check ids involved, as text rather than a screenshot, so the records can be opened directly. | bf05e8f6-f909-487b-bb49-d58354c2c45c |
| Timing | When the request was made, with the timezone. Narrows the search through logs. | 2026-08-11 14:32 CET |
| Screen recording | For behaviour in the console rather than the API, a recording of the sequence, made with Loom, Claap or any equivalent tool. | Shareable link |