Automated communications

The communication hub also sends automated emails to the business contact in three situations:

• A check is rejected: the email tells the business contact which check was rejected and why, and includes a link to redo the check.
• An additional check is requested: the email tells the business contact that, although they completed all the initial checks, an additional check is required before the application can be validated.
• Checks are still pending: the email reminds the business contact of the checks still pending, after a delay you set in the settings.

Configuring the automated communications

1. Go to Settings and open Communications to reach the configuration page.
2. Review the list of available events and choose the ones you want to notify your end users about.
3. Set the periodicity (how often reminders are sent) and the number of occurrences (how many reminders are sent).