Automated communications

Introduction

The communication hub also handles automated communications to the business contact in the event of the the following three situations:

• When one of the checks is rejected: The email notification will inform the business contact that one of the checks has been rejected, mentioning the reason for the rejection and providing a link enabling the applicant to redo the check.
• When an additional check is requested: The email notification will inform the business contact that, despite having completed all the initial checks, an additional check has been requested before the application can be validated.
• When some checks are pending: The email notification informs the business contact about pending checks after a specified duration, which you can configure in the settings.

How to configure the automated communications

Access Communication Settings

• Navigate to the Settings section.
• Click on Communications to open the configuration page.

Select Notification Events

• Review the list of available events
• Choose the events for which you want to notify your end-users.

Configure Reminders

• Define the periodicity (how often reminders are sent).
• Specify the number of occurrences (how many times reminders should be sent)