The Case Object

A Case represents a client you want to verify. It encapsulates all Entities - Companies or Individuals - who need to be verified for the client to be approved.

Cases have a Unique ID, a Name, and a Status - Draft, Open, Approved, or Rejected. Cases can also be assigned to a teammate, have a risk level, or carry an External ID for linkage with your system. To record additional information about a case, you can create case metadata, as well as custom properties for cases.

The Case status can be changed manually at any time or can be set to switch to Approved automatically once all the Checks - on all the Entities in the Case - are Approved themselves.

Case Statuses

• Draft: Put your case in draft when you need to request additional data to your counterpart
• Open: Leave a case open for as long as you need to complete your investigation
• Approved: Approve a case when it meets the requirements of your onboarding process
• Rejected: Reject a case when your evaluation indicates that, due to incomplete data or rejected checks, the case does not meet the requirements of your onboarding process
• Closed: Close a case when you end your relationship with a customer without rejecting it per se (lost deal, churn, etc.)

The progress stages of a case

The progress is represented by "case flags". These Flags give you information on a Case's completeness and actions remaining to be done - for both you and the end user. You can see the following flags:

• Collecting: The user has started to provide information or complete verifications but has not fully completed the process yet
• Reviewing: The user has provided all the necessary information and the Case is fully ready to be reviewed
• Recollecting: The case was reviewed, some checks were rejected, and the user needs to provide additional information
• All Approved: All the existing checks on all the entities of the case have been approved. The Case is now ready for the final decision of approval or rejection.