Templates

Introduction

A template is the list of checks and controls a case should run. Attach one, and every case sharing a trait — a legal form, a country — goes through the same verifications, without anyone launching them by hand.

Conditional activation and variants make that list adapt: which checks run, and how they are configured, can depend on the entity, its risk level, or the rules that apply to it.

Configuring a template

A Template is configured in Settings > Templates. Checks are grouped by the entity they apply to — the main company, its affiliated companies, and the individuals of the Case.

Check configuration

For each check, you can define the conditions under which it should be triggered. Click the check — or use its three-dot menu and Configure check in template — to open its configuration panel, where you can set conditional activation and define Variants to override the default workspace settings. Variants are available for AML Screening, Identity Document, Identity Verification, eKYC and Fraud Database checks.

Variants allow you to:

• Apply different Sanctions & PEP screening settings based on the client’s risk profile
• Use different IDV providers depending on the customer’s location, to meet local regulatory requirements or improve pass rates

Controls configuration

Add controls to case templates, so they are applied consistently to relevant cases.

Settings

Multiple settings are available on template configuration:

• Automatic case approval: disabled by default, this setting approves a case automatically once every check is approved and every control completed.
• Automatic rejection for cases with prohibited risk: enabled by default, this setting automatically rejects a case whose risk level comes out prohibited.
• Enforce all controls completed before case review approval: disabled by default, when enabled, it prevents a case from being approved until all related controls have been fully completed.
• Case reopening: disabled by default, this setting allows an approved case to be automatically reopened if any check becomes unapproved or any control is marked incomplete after the initial approval.
• Merge identity check: disabled by default, when enabled the system will only create an Identity Verification check when both the Identity Verification and Identity Document check activation conditions are satisfied for a given individual. This avoids redundancy by merging overlapping identity-related checks, simplifying the workflow and reducing duplicate verification efforts.

Applying a template

Templates can be applied to a case in several ways:

• Manually, when you create a case or on an existing one, by switching which template is applied
• By associating the template to a client portal
• By API

Template activation is monitored in real time. Adding an entity, or changing one, triggers the checks and controls that now apply — so a case never drifts from its template.